Returns
At The Axle Hub, we want you to be completely satisfied with your purchase. If you need to return an item, we’re here to help.
Return Eligibility
- Returns are accepted within 30 days of the delivery date.
- Items must be new, unused, uninstalled, and in their original packaging with all hardware, instructions, and accessories included.
- Products showing signs of installation, use, modification, damage, or missing components are not eligible for return.
- Proof of purchase is required for all returns.
Return Authorization Required
Before returning any merchandise, you must obtain a Return Merchandise Authorization (RMA).
To request an RMA, please contact our Customer Service team with:
- Order number
- Item(s) being returned
- Reason for the return
- Photos (if the item is damaged or incorrect)
Returns received without an approved RMA may be refused.
Incorrect or Defective Items
If you receive:
- The wrong item
- A damaged shipment
- A defective product
Please notify us immediately after delivery. We will work quickly to provide a replacement, exchange, or refund as appropriate.
Photos of the item and packaging may be required before a claim can be processed.
Customer Ordering Errors
If the wrong item was ordered, it may be returned provided it meets the return eligibility requirements above.
The customer is responsible for:
- Return shipping costs
- Any applicable shipping charges on the original order
- Ensuring the item arrives safely in resalable condition
Non-Returnable Items
The following items cannot be returned:
- Electrical components
- Bearings, seals, and lubricants that have been opened or installed
- Brake assemblies or components that have been installed
- Custom-built or special-order products such as axles
- Cut-to-length materials
- Clearance, closeout, or discontinued items marked “Final Sale”
- Products damaged by misuse, improper installation, or normal wear
Return Shipping
Customers are responsible for any cost associated with return shipping and securely packaging returned merchandise.
We recommend using a shipping service that provides tracking and insurance. We are not responsible for items lost or damaged during return shipment.
Refunds
Once your return is received and inspected, refunds will be processed to the original payment method.
Please allow:
- 2–5 business days for inspection and processing after we receive your return.
- Additional time for your bank or credit card provider to post the refund.
Original shipping charges are non-refundable unless the return is due to our error.
Restocking Fee
Most standard stocked items may be returned and are subject to a 15% restocking fee, provided the item is in new condition with all parts and the packaging is not damaged.
Special-order products or returns requiring manufacturer approval may be subject to a restocking fee of up to 30%, when applicable.
Exchanges
If you need a different size, capacity, bolt pattern, or trailer component, we are happy to help you exchange the item whenever possible.
Our trailer parts specialists can also help verify fitment before replacement parts are shipped.
Shipping Damage
Please inspect your shipment upon delivery. If your package arrives visibly damaged:
- Note the damage with the carrier whenever possible.
- Take photographs of the packaging and product.
- Contact us immediately so we can begin a freight or carrier claim.
Questions?
If you have any questions about a return or need help identifying the correct replacement part, please contact our Customer Service team. We’re committed to making sure you get the right trailer parts the first time.